CCaaS

TD SYNNEX Maverick Contact Center as a Service

As businesses prioritize seamless customer experiences, contact centers must adapt with technology that fosters collaboration, improves efficiency, and enhances the customer experience. Humanizing AI is the key to empowering agents, managers, and support teams to work more effectively.

Video Conferencing in Contact Centers

Real-Time Collaboration

Enable agents and supervisors to collaborate instantly to resolve customer issues.

Enhanced Training; Coaching

Use video conferencing tools for live training sessions and one-on-one feedback.

Customer Engagement

Video interactions with exceptional audio offers a personal touch, building trust and satisfaction.

Remote Support

Keep remote and hybrid teams connected with high-quality video and audio solutions.

Opportunities in the Channel

  • Optimise Agent Workstations
  • Equip agents with headsets, webcams, and video bars certified for platforms like Zoom, Microsoft Teams, and Cisco Webex to ensure clear communication and a professional virtual presence.
  • Empower your customers to reimagine their contact centers with innovative video conferencing solutions. With TD SYNNEX Maverick as your partner, you’ll have the expertise, portfolio, and support to lead in this evolving market.

Zoom Contact Center: A Unified, Video-Optimized Experience

Zoom Contact Center is an AI-first, omnichannel contact centre platform that seamlessly integrates with Zoom’s unified communications suite. Key features include:

Omnichannel Support

Engage customers across voice, video, SMS, web chat, and social channels within a single interface.

AI-Powered Tools

Utilize AI Companion for live transcriptions, sentiment analysis, and smart summaries to enhance agent performance.

CRM Integrations

Connect with platforms like Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics 365 for streamlined workflows.

Workforce Management

Leverage AI-driven forecasting, scheduling, and real-time analytics to optimize staffing and operations.

Five9: Intelligent Cloud Contact Center Platform

Zoom Contact Center is an AI-first, omnichannel contact centre platform that seamlessly integrates with Zoom’s unified communications suite. Key features include:

Omnichannel Engagement

Support for voice, email, chat, SMS, and social media channels to meet customers where they are.

AI and Automation

Implement Intelligent Virtual Agents and Agent Assist tools to automate routine tasks and provide real-time guidance.

Workforce Optimization

Tools for performance management, quality monitoring, and training to ensure high service standards.

Comprehensive Analytics

Gain insights into customer interactions and operational metrics to drive continuous improvement.