Webinar: 21st Apr – Improving Customer Service Operations with Agentic Solutions
Artificial Intelligence is being adopted at an unprecedented pace, reshaping industries and redefining how organizations operate. From boosting productivity and streamlining operations to unlocking new customer experiences, AI is becoming a critical driver of business transformation and competitive advantage.
Date & Time: Tue, Apr 21, 2026 2:00 PM – 3:00 PM (UTC+01:00) Brussels, Copenhagen, Madrid, Paris
Where: OnDemand
Access: Registered Destination AI partners can access OnDemand link to access the recording.
Speakers
About AI Use Case
The Challenge: Customer service organizations face high volumes of inquiries, long resolution times, and inconsistent experiences driven by siloed systems, unstructured data, and agent turnover. These inefficiencies lead to poor customer satisfaction, increased churn, and rising operational costs.
The Solution in Action: Automation Anywhere’s Agentic AI Customer Service solution orchestrates intelligent agents that automatically triage, route, and resolve customer inquiries across channels — pulling context from CRM, order management, and knowledge base systems in real time. The agents handle routine requests end-to-end, escalate only complex or sensitive cases to human agents with full context, and continuously learn from past interactions to improve response accuracy, resolution speed, and customer satisfaction.
Partner Impact: A standardized, industry-adaptable Agentic Customer Service solution that partners can rapidly deploy across organizations of all sizes and sectors and drives incremental revenue through implementation, workflow customization, channel integration, and ongoing AI agent performance optimization and lifecycle management.
About Automation Anywhere
Automation Anywhere is a global leader in intelligent automation, delivering agentic and robotic process automation solutions that help enterprises accelerate digital transformation and scale automation with ease. With a strong and growing presence across Europe with HQ in London, UK the company supports partners and customers with state-of-the-art automation products. Automation Anywhere meets the highest security and compliance standards, holding certifications such as SOC 1 & SOC 2 Type 2, ISO 27001, ISO 22301, HITRUST, GDPR adherence, and the ISO/IEC 42001:2023 responsible AI governance certification, ensuring trusted, enterprise grade automation for reseller partners and their customers.
Destination AI™ TALK is TD SYNNEX’s virtual series of webinars and podcasts designed to help channel partners navigate this transformation. By exploring real-world use cases, industry trends, and proven go-to-market strategies, the series provides valuable insights and practical guidance to help system integrators, VARs, CSPs, and ISVs build AI practices, capture new opportunities, and accelerate growth.
