Modern support for modern IT
Protect your customers’ HPE infrastructure with personalised, AI-driven support and expert guidance from HPE Tech Care.
Modern IT environments demand more than traditional support. As workloads grow, infrastructures become more distributed, and on-site IT resources become harder to maintain, partners need a smarter approach. HPE Tech Care combines direct access to HPE ProLiant experts with AI-driven insights and proactive guidance, helping customers identify and resolve issues before they impact business operations.
What HPE Tech Care gives your customers
- Faster issue resolution – committed response times, including a 15-minute response for severity 1 incidents at Essential level.1
- Direct access to HPE experts – 24×7 access to specialists who work on HPE ProLiant hardware and software every day.
- A personalised support experience – support shaped around the customer’s environment, not a generic script.
- Proactive recommendations and insights – AI-driven analysis that flags issues early and suggests what to do next.
- Improved operational efficiency – less time spent on diagnosing problems and more on work that moves the business forward.
- Extended hardware lifecycle – support terms of up to seven years on HPE ProLiant Gen12, keeping equipment covered for longer.2
Why it matters for a tech refresh
A refresh is the one moment when the support decision is genuinely open. New equipment arrives under warranty, and warranty is a best-effort arrangement whose levels and duration vary by component. Setting the support level at the point of sale, rather than after the first incident, is what keeps a new environment running smoothly and customers productive.
Why HPE renewals matter
An HPE renewal is not simply a contract extension. It’s a scheduled conversation with a customer who already buys from you, and one of the few points in the year when you have a clear reason to review their entire estate.
There’s more to every renewal than the contract
- Recurring revenue – predictable, ongoing business from support and service renewals across the base.
- Customer retention – regular, scheduled contact that keeps competitors out of the account.
- Cross-sell opportunities – a natural opening for hardware refreshes, new solutions and additional services.
- Higher profitability – faster sales cycles and lower acquisition costs than securing new business.
- Technology refresh – visibility of ageing equipment and a reason to start the replacement conversation
Every renewal is a chance to grow the account, not just to keep it.
Talk to the HPE team at TD SYNNEX
Tell us which customers are coming up for renewal and we’ll help you craft the conversation.