Build stronger loyalty with smarter support.

Expand your business with
HP Support Services!

In today’s hybrid world, your customers expect more than just devices, they need intelligent, proactive support that keeps them productive, wherever they work.

HP Support Services deliver just that, using real-time telemetry and AI-powered insights to detect and resolve issues before they disrupt business, helping your customers stay focused and your business grow.

When PCs don’t work, your customers can’t either.

Don’t wait for frustration to strike. Traditional support only kicks in after something goes wrong but with HP Support Services, you and your customers can stay ahead.

AI-enabled alerts detect potential hardware issues before they happen, preventing disruptions and keeping business productivity on track.

For you, it’s a chance to grow your business with recurring revenue, deeper customer relationships, and a differentiated portfolio that stands out in a crowded market. You’re not just selling devices, you’re delivering a smarter service that drives long-term success.

HP Support Services are available in four simple Care Pack offerings. These can be conveniently added to the device configuration, making them easy to sell, easy for customers to understand and buy:

Support Services Customer Deck

Your master slide library for creating tailored customer-facing HP Support Services presentations.

HP Support Services Solution Brief

The ultimate guide to essential HP Support Services for today’s IT challenges.

HP Premium+ Support for Channel Partners Brochure

Your quick guide to device and support benefits from HP Support Services.

HP Premium Support Customer Onboarding Quick Guide

Step-by-step instructions for HP Support Services installation and set-up.

HP Premium+ Support¹

Our fastest device repair service with 24/7 expert remote support.²
AI-powered predictive detection and alerts to address device issues ahead of potential business disruptions.³
Automated service ticketing to streamline support, with repairs scheduled at your customers’ convenience.
Fast tracked issue diagnosis and prioritised support and delivery from HP Support Service experts¹⁰, including convenient onsite repairs.

HP Premium+ Support is available across today’s geographically distributed workforce on select HP commercial desktops, notebooks, workstations, mobile workstations, Chromebooks, and retail point of sale (RPOS).

HP Premium Support

Limit interruptions with fast, expert response, including:

Expert remote support during business hours.
AI-powered, predictive detection of PC issues.
Identify, diagnose, and remediate device issues with automation.

HP Essential Support

HP customers can depend on us to help troubleshoot PC issues:

Onsite support, wherever work happens.
Optional device health insights to help identify, diagnose, and remediate issues.

Optional add-on services^4,5

HP Out-of-Band Diagnosis and Remediation^7,8

The industry’s most advanced remote support for diagnosis and remediation of issues that would otherwise require physical IT or user intervention.

Defective Media Retention⁹

Customers can keep their hard drive if it is defective and requires replacement while under warranty.

Accidental Damage Protection

Repairs or replaces PC when accidental drops, spills, or electrical surges harm the device.

Travel Support

Reduces downtime with local language phone and onsite support coverage in 90+ countries worldwide.

For all AI-enabled services, the Care Pack must be registered and activated to receive proactive alerts and benefits. Learn how to onboard your customers’ devices.

Fill out the form below to get in touch. Let’s start growing your business together.

HP Support Services. Go beyond the standard device warranty.

1. The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

3. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

4. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product.

5. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Defective Media Retention and Travel Support must be purchased within 30 days of the device purchase.

6. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or within a 120 days of the original Care Pack expiration date. See datasheet for complete details.

7. Out-of-band diagnostics and remediation is available in North America (which includes the US and Canada), and the EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Premium Support or HP Premium+ Support Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights.

8. Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control, and reimaging control as of 9/24/2024.

9. If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.

10. Prioritized support is providing a queue placement in front of warranty and other transactional service customers if there is a resource or part constraint.