The sun never sets on TD SYNNEX global services, so we’re delighted to offer our AWS partners and customers technical support that never sleeps – AWS TechCARE 24×7. There’s no one better to provide comprehensive AWS support than TD SYNNEX – an audited AWS Managed Service Provider that has been providing AWS Partner-Led Support (PLS) for over 10 years.
AWS TechCARE 24×7 is a dedicated, reactive support service available 24/7/365 to meet the needs of any businesses relying on AWS – troubleshooting unexpected challenges, resolving incidents or providing expert guidance during critical moments.
Perfect score
in 2021 and 2024 AWS audits
What can AWS TechCARE 24x7 do for you?
- Maximum 30-min SLA response for critical issues, any time, day or night.
- A dedicated team of AWS-certified specialists backed by AWS Partner-Led Support (PLS).
- Efficient issue resolution to minimise downtime and restore operations quickly.
- Flexible service model tailored to meet your needs and those of your customers.
- Cost-effective solution delivering high-quality support at great value.
Industry-leading SLAs
AWS TechCARE 24×7 provides support for critical incidents and guidance to keep your data and business secure in the cloud. Each case is assessed and classified based on TD SYNNEX’s industry-leading Service Level Agreements, ranging from minor to emergency. This ensures the right level of attention to resolve issues quickly, minimising downtime and keeping operations running smoothly.
Customer Satisfaction
Ready to get started with AWS TechCARE 24x7 from TD SYNNEX?
Fill in the form for a one-to-one consultation. We look forward to hearing from you.
