Enhance customer support and
sustainability with Dell
Additional services to support your
customers’ server refresh.
ProSupport Suite.
Dell Technologies offers a comprehensive suite of support and recovery services to ensure a smooth, secure and sustainable IT refresh for your customers.
When your customers upgrade their servers, ensuring uptime and efficiency is critical. That’s why they should consider Dell’s additional support options that go above and beyond their standard solutions.
Dell’s ProSupport service provides:
24/7 access to technical experts
Immediate remote support and fast onsite response options to minimise downtime
Incident management for critical issues
Dedicated support for Severity 1 cases ensures rapid resolution.
Proactive and predictive issue detection
Detect hardware and software issues early with automated case creation and system health insights.
CloudIQ cybersecurity assessment
Continuous checks of connected assets for security misconfigurations and deviations from policies.
With ProSupport Plus, customers also get:
- Service account management – a dedicated advocate to ensure customers receive the best possible support experience.
- Priority access to senior engineers – immediate advanced troubleshooting from experts familiar with Dell’s infrastructure solutions.
- Proactive system maintenance – insights into system health and stability with tailored recommendations.
- Enhanced mission-critical support – if the worst happens, Dell will do all they can to ensure a rapid resolution.
- Limited 3rd party software support – a single point of accountability for eligible third-party software.
Asset recovery services
Dealing with legacy IT equipment can be a logistical and environmental challenge. But not with Dell’s asset recovery services. They help simplify the process while supporting your customers’ sustainability goals. Here’s how:
- Secure data handling – devices are sanitised or destroyed in line with stringent standards to protect sensitive information.
- Environmental compliance – e-waste is recycled responsibly, without exporting to developing countries.
- Value recovery – insights into system health and stability with tailored recommendations.
- Enhanced mission-critical support – customers can resell eligible equipment to offset upgrade costs or recycle responsibly if no value is found.
- Sustainability insights – the Environmental Impact Report provides real-time data on emissions, energy and landfill avoidance.
Sustainability matters
E-waste is the fastest-growing waste stream globally, with over 62 million tons generated annually – only 22% of which is properly recycled. With Dell’s help, your customers can integrate sustainability into their IT refresh, allowing them to:
Reduce operational costs
Minimise environmental impact
Comply with sustainability standards
Dell Services for Storage
Support
Dell ProSupport Infrastructure Suite offers a good, better, best model for customer support needs. Dell ProSupport Infrastructure provides 24×7 remote technical support, ideal for business-critical assets that cannot risk downtime.
Deployment
A complete portfolio of services that implement and expertly pair Data Protection solutions to your unique environment. Through Dell ProDeploy Enterprise Suite we help customers get more out of technology starting on day one.
Residency
Help set your customers up for future success and growth with Dell Residency Services. Delivering unmatched expertise with highly specialised experts, and enhancements to new and existing technology that pairs them to the unique customer environment and helps drive greater value.
Speak to a specialist.
If you’d like to talk to one of our specialists about offering Dell PowerEdge Servers with new Windows Server 2025 licences, fill in the form below and we’ll be in touch.