Fast, vendor‑certified support plays a critical role in how customers judge your business, especially when issues arise. TD SYNNEX Support Services help you respond quickly, keep environments stable, and protect customer trust, with escalation models aligned to vendor programmes and performance expectations.
By combining multi‑vendor expertise, 24×7 availability, and consistently high service standards, we help partners deliver a smoother, safer customer experience while creating predictable, recurring revenue streams.
CSAT above
SLA above
What we offer
- Certified, experienced support engineers available 24×7
- Vendor‑certified technical support with value‑added services and features
- Proactive and reactive service desk capabilities
- Network Operations Centre (NOC) and Security Operations Centre (SOC) services
- Flexible SLAs, including 24/7, non‑business hours, and next‑business‑day support
- Outstanding SLA adherence and customer satisfaction performance
Why partners choose TD SYNNEX Support Services
Value‑added 24×7 technical support:
Always‑on access to certified engineers ensures issues are addressed quickly, reducing downtime and protecting customer environments around the clock.
Multi‑vendor certified support:
Support across leading technologies and vendors, simplifying operations and eliminating the need to manage multiple support relationships.
Highest levels of customer service performance:
Strong SLAs, proven processes, and continuous improvement drive consistently high customer satisfaction.
Our support services are delivered in close collaboration with our vendors and backed by vendor‑accredited expertise. This ensures a consistently high‑quality experience that meets both customer expectations and vendor performance standards.
By acting as a single source of support, TD SYNNEX helps partners reduce operational risk, cost, and complexity—while improving response times and customer satisfaction. At the same time, partners free up internal resources to focus on strategic initiatives, higher‑value services, and long‑term business growth.
Success story: VMware technical support at scale
- Uninterrupted, high‑quality technical support across the VMware installed base
- Consistently high SLAs and service quality, even at scale
- Expanded services attach and leverage of the installed base
- Proven success and strong referenceability for partners
TD SYNNEX supported VMware partners across Europe by delivering enterprise‑grade technical support designed to meet the highest service and performance expectations. As customers demanded cost efficiency, reliability, and consistently high service levels, partners needed a trusted support model they could rely on.
To address this, TD SYNNEX invested in 100+ dedicated technical support resources globally, with strong coverage across Europe, alongside continued investment in labs, infrastructure, training, and certification. Integrated systems and aligned escalation processes enabled seamless, multi‑vendor support and rapid issue resolution.
The result was a scalable, resilient support model that increased SLA performance, ensured uninterrupted service, and delivered significant cost efficiency for VMware by Broadcom. For partners, this translated into improved customer support and experience and enabled new opportunities to springboard into additional services, proving that support services can be a powerful driver of growth, not just a safety
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