TD SYNNEX Services for VMware by Broadcom
What We Do
TD SYNNEX is a preferred VMware by Broadcom distributor, providing L0, L1 and L2 Support, Professional Services and Training Services globally.
Support Services
The TD SYNNEX Services team is here for you 24/7 with a follow-the-sun technical support across Europe. With over 120 certified engineers globally, we give you direct access to certified experts who help you quickly diagnose and resolve issues, ensuring your customers are performing at their best!
With a simple sales motion enabled by bundling support with subscription sale for businesses of all sizes, you can resolve critical issues and minimise downtime for your customers with us.
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Overall Grading from Broadcom
CSAT Score
Handling
tickets per year
Powered by TD SYNNEX Broadcom Knights
TD SYNNEX Professional Services for VMware
Our expert-led VMware Professional Services are designed to accelerate your customers’ adoption journey to Broadcom’s VCF platform. From initial assessments and optimisation to adoption and expansion, our services help partners deliver seamless, secure, and scalable solutions. Whether you’re looking to enhance infrastructure performance or ensure compliance and resilience, TD SYNNEX provides the technical depth and reach to support every stage of the transformation.
Assesment Services
VMware Optimization Assessment (VOA)
VMware Health and Security Assessment (VHSA)
VCF 9 Readiness Assessment
Upgrade Services
Upgrade – VCF 5.x to VCF 9
Upgrade – vSphere
Adoption & Migrate Services
Migrate to VCF
Migrate to VVF
Adopt - VCF
Adopt - VVF
Adopt – vSphere
Adopt - vLSR
Expansion Services
Node Expansion – VCF, VVF, vSAN, vLSR
Technical Adoption Management
TAM - Technical Adoption Manager
*VMware Optimisation Assessment tool estimate approx. 3 weeks of data collection activity.
VMware Authorized Training
Official VMware by Broadcom Education at TD SYNNEX Academy
Empower your IT career with official VMware by Broadcom training from TD SYNNEX Academy – an authorised VMware Education Delivery Partner.
Our certified instructors deliver the latest VMware courses designed to help you design, implement, and support modern cloud and virtualization solutions — all aligned with VMware’s new role-based certification framework.
Why Choose TD SYNNEX Academy?
- Official VMware Content – Learn from Broadcom-approved courseware mapped directly to the latest certification paths.
- Industry-Recognized Expertise with our authorized instructors – Our instructors are VMware Certified and bring years of real-world consulting experience.
- Hands-On Learning – Gain practical, lab-based experience in real-world VMware environments.
- Flexible Training Options – Choose in-person, live online or on-demand courses to fit your schedule.
- End-to-End Learning Journey – From foundational training to advanced certifications, we’ll guide you every step of the way.
The New VMware Role-Based Certification Framework
VMware has modernized its certification program to better align with real-world IT roles.
Instead of broad, product-focused credentials, you now select a path based on your job function and career goals.
Implement Path
Who it’s for: IT professionals who install, configure and manage VMware environments.
Focus: vSphere and VMware Cloud Fundation Administration.
Gain the essential skills to build and maintain secure, efficient, and scalable VMware infrastructures.
Architect Path
Who it’s for: Experienced engineers and consultants who design and optimize enterprise VMware solutions.
Focus: Cloud design, infrastructure architecture and system integration.
Learn to design modern hybrid-cloud architectures with VMware Cloud Foundation, ensuring performance, availability and scalability.
Support Path
Who it’s for: Technical support engineers and administrators who troubleshoot and maintain VMware environments.
Focus: Diagnostics, issue resolution and performance tuning.
Build the expertise to resolve complex VMware system issues efficiently and keep business-critical systems running smoothly.
Professional Level
VMware Certified Professional (*VCP)
Architect
VCP - VCF Architect
VMware Cloud Foundation:
Solution Architecture and Design
Exam: 2V0-13.25
Implement
VCP - VVF Administrator
VMware Cloud Foundation:
Exam: 2V0-16.25
VCP - VCF Administrator
VMware Cloud Foundation:
Exam: 2V0-17.25
Support
VCP - VCF Support
VMware Cloud Foundation:
Exam: 2V0-15.25
VCP - VVF Support
VMware Cloud Foundation:
Exam: 2V0-18.25
Recommended training
Certification Exam
How TD SYNNEX Academy Helps You Succeed
- Personalized Training and Certification Advice – We’ll guide you to the right path and level.
- Practical Focus with Industry-Recognized Expertise – Learn by doing with labs and real-world simulations with TD SYNNEX Academy VCIs.
- Exam Preparation & Support – Access official exam vouchers and prep materials.
- Team Training Options – Closed sessions available for enterprise groups.
What our partners say about us
Technical Support Feedback
“I’m writing to you briefly to highlight the professionalism of TD SYNNEX. You were willing to take our incident into account, even though we had a problem creating a ticket on the Broadcom support portal.
You were willing to analyse and resolve our outage, whereas other service providers hadn’t even performed the minimum level 0 analysis and had left us stranded with a critical outage. Many thanks to TD SYNNEX.”
“I want to highlight the phenomenal level of support you provided throughout this case. This was my first support experience with TD SYNNEX for an issue, and it was the best support call I’ve had in my entire year. You were clearly knowledgeable, very familiar with the product & issue, and knew how to validate things to eliminate the potential problems which gave me confidence as a customer. I just wanted to say thank you for the very positive support experience.”
“This was possibly the best support experience I have ever had, or, at least, there has been no better experience. I am saying this after working in it for almost 30 years. It was a perfect mixture of professionalism and friendliness.”
“TD SYNNEX has saved the day. You provided me with one of the best support experiences I have had in recent memory………..and I have been doing this for 20 plus years!”
Our Mission
TD SYNNEX’s mission is to empower the Channel to lead in a constantly evolving world of Services, with a partner-first mindset and tailored services offerings that fulfil requirements at every stage of the journey. By removing complexity and reducing risk, TD SYNNEX helps you unlock innovation, scale with confidence, and shape the future of services.